Hi!
I’m Kyle
I’m fairly basic, thoroughly introverted, overly sarcastic
, and delightfully awkward
. I am constantly curious and use that curiosity to make myself and the people around me better.
Over the past couple of years, I’ve been slowly working through pre-pandemic burnout and a pandemic induced fatigue.
Bla, bla, bla, there’s even more
I’m a product designer and strategist. I use research and Jobs-to-be-Done to understand complex problems; then design, and implement practical solutions. I’ve been designing web or mobile products in some form or another for over fifteen years. Which makes me like 154 in internet years. In the past, I managed a design team and really loved it but, for the last few years I’ve been working in an individual contributor role.


I’m partner to an accomplished photographer and father to three kids and two dogs. It’s wild up in here. My success metrics are measured in eye rolls and number of successful fart jokes. We call Austin home but I still consider myself to be a New Yorker. Go Yankees!
I read a bunch; both fiction and non-fiction. Running, especially trail running, is an escape for me. There is something about running uphill on rocks in that brings me some sadistic joy. I love listening to baseball games on the radio outside on summer nights. I draw and paint, but let’s face it, I’m not the best at finding the time. Same deal with meditating. Over the last few years, I’ve managed to find myself taking care of a lot of plants. At least, more than I thought I would ever own.
Past Projects
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Infura Support Page Coming Soon
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Infura Key Management Coming Soon
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Point Health Bill Negotiation
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Point Health Mobile Components
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Point Health NPI Interface
Lists
I like lists. I like making lists, I like crossing out lists, forgetting I made lists or losing lists and then duplicating lists. Here’s a list of a few of my lists (listception!):
Posts
A collection of things I find interesting across the internet. Occasionally, I actually create my own content. Ok, rarely.
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The four-day work week: luxury or necessity?
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“Being a pessimist is an easy thing to fall back on, and I’m trying to be better about it. As we close the year out, I thought it would be a good exercise to take stock of the state of the web and count our blessings.”
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Sam wrote a book
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“As simplistic as it might seem, taking time to align our business and user outcomes is a key step to ensure we correctly define the problem we’re solving with design.”
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Enforcing constraints creates opportunities for creativity
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“Body and mind feel like they are bombarded by too much information: too much light, too much heat, too much dissonance with other peoples’ affinity for summer.”
Full archive
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“We are expected to send our kids off into God knows what, to work our jobs and live our lives like nothing’s wrong, and to hold it all together for months and maybe now for years without ever seeing a way out. This is not okay. Nothing is okay.”
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We Dont Deserve Dogs
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“Even so, designing products that are both usable and accessible to most users requires that you go beyond the A level and focus on meeting AA or AAA contrast requirements.”
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How This Works
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“I’m learning that I am not lightning that strikes once. I am the hurricane that comes every single year, and you can expect to see me again soon.”
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“But in multiple cases now for me, that just eventually became exhausting.”
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“Beginning with the notion of respect or respectfulness, the debate becomes about how you stand as a designer as opposed to what you’re trying to do as a designer.”
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Figma Organization and Workflow
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“Could I be using a better writing app? Maybe. Would the end result be better? Maybe. Is it worth it? I say no.”
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“The point of skiing isn’t to get to the bottom. The point is how it feels on your way there.”
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“As a parent living through the pandemic, everything is a balance right now: spinning plates stacked high with a towering collection of impossible things.”
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“While more knowledge can change belief, it usually doesn’t. Belief is a cultural phenomenon, created in conjunction with the people around us.”
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“There are just so many pain points creating an unsatisfactory user journey. The child goes limp when you try to lift it. It goes stiff when you try to change the clothes. It poops after it gets into the bathtub, but before it reaches the toilet.”
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“If you care. If it’s generous and helpful and worth the journey.”
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Using patient interviews to prioritize features for a health tech product ↗
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Cross-Cultural Design
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“If you must do something, do something useful. That often means not doing, removing, minimizing, cleaning up.”
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“While an offhand remark may appear harmless, the less empathic our online interactions collectively become, the greater risk we all stand of becoming trolls.”
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So You Want to Talk About Race
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Without a doubt, today’s average jazz producer has heard more jazz than any jazz producer working in 1960.
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Playbook updates: New Rapid Product Validation Section and Designing Section Updates ↗
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New online Q&A: Being human in the absence of humans ↗
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Running design sprints and kickoffs remotely ↗
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“We simply don’t have the equipment, training, or messaging in place and we need to ramp up fast. No one does. That is why your choices today matter so much.”
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“But the fact is, the reality is all grey area. All of it. There are very few black and white answers and no solutions without second-order consequences.”
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Changes we've made to our process and work on thoughtbot.com and how Basecamp's Shape Up informed it ↗
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The Lost Cat
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It’s up to us to be mindful about where we are personally, and either work towards or optimize for what our own enough actually is.
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Using Jobs-to-be-Done to organize my closet
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The Writing Habit
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Ask Me Anything Office Hours with thoughtbot's Chief Design Officer ↗
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Designing Designer Skill Growth ↗
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New online workshop: Practical applications of Jobs-to-be-Done for designing successful digital products ↗
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Redesigning How We Hire Designers at thoughtbot ↗
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Context Switching and Tension Headaches
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“Design is supposed to fix the world, not break it. Yet some of us, possibly even most of us, work on products and at companies we feel conflicted about.”
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Wisdom in children's books
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When it comes to discussing the “ethics” or the morality of our industry, we need to understand our basic moral beliefs.
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“I compare it to seeing a family member naked,” she said. “Once you look around the elevator and see the zombies checking their phones, you can’t unsee it.”
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Red Light, Yellow Light, Green Light: A Design Exercise for Getting Feedback From the Team ↗
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How Do You Learn?
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I imagine that in another decade or two we’ll look at 2010s-era device use something like we do now with cigarette smoking.
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Balancing work with the rest of life
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Remember It Now
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Much like a water slide with a section of pipe missing, a broken flow forcibly ejects a user, to great surprise and frustration.
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Obligatory Redesign Post
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Higher Level Problems
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Ways I've experimented with Design Sprints to make them more sustainable. ↗
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Our Favorite Events During Startup Week in Austin ↗
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Setting up my physical workspace
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The Importance of Exercise
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Drunk on Conversation
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Space to think
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The 80/20 rule of my tools
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News, keeping up to date and heading back to RSS
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Getting things done
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Six years
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Building Learning into our Process with Prototypes ↗
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Merck Developer Portal Case Study ↗
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Test-Driven Product Design ↗
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Blurred Lines ↗
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Things I learned by doing 3 talks in 3 days in Chicago
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How We Use Trello for Product Design and Development ↗
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Lets blow this fucker up, again
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Philly joins Boston and Montreal in hosting 2nd annual Baseball Hack Day ↗
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Launch when you aren’t ready
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DIY Design Sprints ↗
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Converting to Jobs Stories ↗
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The difference between perfection and iterating
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Increasing and decreasing my barrier for entry